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VA Western New York Healthcare System


Visitor Information


In Buffalo, parking areas have been designated for visitors, employees and outpatients. Handicapped parking areas have been identified. Please obey the posted signs and ground painted symbols. Outpatients and visitors may park in the south lot between LeBrun Road and the City water tower. Parking your vehicle is not permitted during your hospitalization. Free valet parking services are available for Veterans with outpatient appointments. Valet parking can be utilized by driving to the Outpatient Entrance and asking a uniformed attendant for parking services. Valet parking is located in B lot, with approximately 102 spots designated for the service. There are valet parking signs coming in from the Lebrun Road entrance and the Bailey Avenue. entrance. Valet parking may reached by calling (717) 862- 5173 or ext. 5173 from in house. For questions contact Aaron Spain at (716) 862-8834.

In Batavia, there is ample patient/ visitor parking throughout the facility grounds. All spaces are well marked. The VA Police will enforce regulations by issuing warnings and tickets to drivers who violate the rules. For questions, contact the VA Police at each facility.


Greeters are identified by their maroon jackets or ribbons and work Monday through Friday 8:00 a.m. - 4:30 p.m. located on the first floor, e-wing, ambulatory care entrance. They are there to assist patients, family and visitors with directions and/or questions. Floor maps are available upon request.

Hospitality Suite

The Hospitality Suite provides accommodations for veterans and one family member who travel over 50 miles and have early morning appointments or outpatient procedures. Hoptel is temporary lodging furnished for eligible veterans and Tricare beneficiaries receiving healthcare services at VAWNYHS. Guests of hospitalized veterans and Tricare beneficiaries may be authorized temporary lodging depending upon room availability and meeting eligibility criteria. Veterans and Tricare beneficiaries will receive priority access to lodging in Hoptel.

For questions and reservations, contact your provider or your social worker. There is no charge for rooms, however donations are accepted to help support the lodging program.

In Buffalo, the Hospitality Suite is located on the 6th floor, A wing.

In Batavia, the Hospitality Suite is located in building #1, room 109.

Interpreter Services 

Interpreter service is available for loved ones of Veterans who need assistance in understanding English. Any employee can assist.