Home Telehealth - VA Western New York Healthcare System
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VA Western New York Healthcare System


Home Telehealth

For Veterans who have a health problem like diabetes, chronic heart failure, chronic obstructive pulmonary disease (COPD), depression or post-traumatic stress disorder, getting treatment can require frequent medical checkups.

For some, especially older Veterans, conditions like these can make it difficult for them to remain living in their own home and make it necessary for them to go into a nursing home where they can be checked on frequently.

Now there are new technologies that make it possible to check on symptoms and measure vital signs remotely. New devices allow this information to be collected and transmitted from the Veteran's home. VA can provide these devices for Veterans whose conditions can be safely monitored from home.

The most common home telehealth devices VA uses are ones that make it possible to connect a Veteran patient to VA hospital using video technology or messaging devices that collect information about symptoms and vital signs. Patients and caregivers are trained on the use of these devices.

A care coordinator (usually a nurse or social worker) is the point of contact for a patient using a home telehealth device with a VA hospital. Care coordinators are able to link with the physician to arrange treatment changes, set-up clinic appointments or arrange hospital admissions - whatever is necessary.

To explore the possibility of using in home telehealth to coordinate health care, contact our office or speak with a primary care provider about the service.

Contact Info


  • Buffalo VA Room 814C
    Batavia VA 3 Second Floor

Contact Number(s)

  • 716-862-7377

Hours of Operation

  • 8:00 a.m. to 4:30 p.m.