New Travel Reimbursement System - VA Western New York Healthcare System
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VA Western New York Healthcare System


New Travel Reimbursement System

October 5, 2020

FOR IMMEDIATE RELEASE:                                                                             

Contact: Evangeline Conley, Public Affairs Officer

Phone: (716) 862-8753 office, (716) 512-9338 cell



New Travel Reimbursement System Available To Veterans and Beneficiaries


Buffalo, NY - The U.S. Department of Veterans Affairs (VA) announced recently that VA Western New York healthcare System will now use the new Beneficiary Travel Self-Service System (BTSSS) to reimburse eligible Veterans and beneficiaries for travel to and from VA medical appointments.


The new system will allow Veterans to submit and track transportation reimbursement claims using a secure web-based portal on the Access VA, available 24/7, 365 days a year.


“Thanks to the important innovations and dedication to information technology, we are proud to say we have streamlined this process, making it easier for Veterans who use computers,” said Michael J. Swartz, Executive Director. “The BTSSS replaces the need for older, manual tracking methods, bringing this process in line with many of our other web applications.”


BTSSS has many advantages, for example, it:


  • Reduces the need for completing hard copy claim submissions at the facility by replacing and eliminating the previous kiosk method.
  • Provides an easy to use web-based application that allows you to enter your claim over the internet via AccessVA.
  • Ensures timely processing and more accurate payment of travel reimbursements features
  • Authenticates the Veteran or Beneficiary by one of two methods to include 1) a VA Personal Identification Verification Card (PIV card) or 2) a DS Logon Level 2 account (Department of Defense Self-Service Logon or DSL).

BTSSS will be available at VA Western New York Healthcare System beginning on October 5, 2020. As BTSSS goes live, kiosks will be discontinued, but in person and hard copy claims submission will still be available. For information on eligibility, visit VA’s Travel Pay Reimbursement site.