Current Operating Status - VA Western New York Healthcare System
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VA Western New York Healthcare System

 

Current Operating Status

Situation Update

As of Tuesday, June 30, 2020 9:32 AM EDT

VA Western New York Healthcare System’s Expansion of Services during COVID-19 Pandemic

 

Safety is VA Western New York Healthcare System’s (VAWNYHS) number one priority as we move forward with expanding services to Veterans while providing high quality care during the COVID-19 pandemic. To ensure a safe environment for all who enter our facilities, here are some things Veterans should expect when they enter VAWNYHS facilities:

  • Beginning July 1, Veterans who arrive at the Buffalo site will be checked in to appointments at the Bailey Avenue and Lebrun Road entrance.  Check-in will include providing us a contact number the patient can be reached that day. Patients will be asked to park and wait in their vehicle until the clinic calls them to be seen.
  • Veterans MUST HAVE AN APPOINTMENT to enter a VA facility, with the exception of entering the Emergency Department at the Buffalo site. Upon entry, an identification badge with name and appointment location will be provided. This ID badge must be worn while in the facility.
  • Visitation to patients will continue to be suspended as a precautionary measure in all VA Western New York Healthcare System facilities.  Caregivers may only attend appointments with Veterans if they need assistance.
  • Video telehealth and telephone visits, along with My HealtheVet Secure Messages, will continue to be offered as treatment options.
  • face covering or mask is required for everyone who enters our facilities. Please bring your own face covering or mask.
  • To minimize any potential exposure, access continues to be limited to the outpatient entrances for Veterans where screening questions will be asked. 
  • Some services are currently available outside in our parking garage area of the Buffalo facility, by appointment only, and not requiring entrance to the main medical center building: These services include COVID-19 testing, radiology, blood draws (with appointments required, beginning July 1). Hearing aid repairs are now offered curbside without an appointment, Monday through Friday, from 9am-2pm.
  • You may be tested for COVID-19 before your appointment if you are going to have a procedure or for other medical reasons. Your provider will instruct you on how to be tested before your appointment. Please be sure to inform your VA provider if you receive a COVID-19 test outside of VA.

Facility Status

Parent Facility
VA Western New York Healthcare System at Buffalo Limited Services
Due to the COVID-19 global pandemic, VA Western New York Healthcare System and Community Based Outpatient Clinics have limited services. If you have or need an appointment, please call your health care team to arrange a video connect or in-person visit.
Medical Centers
VA Western New York Healthcare System at Batavia Limited Services
Due to the COVID-19 global pandemic, VA Western New York Healthcare System and Community Based Outpatient Clinics have limited services. If you have or need an appointment, please call your health care team to arrange a video connect or in-person visit.
Community Based Outpatient Clinics
Dunkirk, New York Limited Services
Due to the COVID-19 global pandemic, VA Western New York Healthcare System and Community Based Outpatient Clinics have limited services. If you have or need an appointment, please call your health care team to arrange a video connect or in-person visit.
Jamestown, New York Limited Services
Due to the COVID-19 global pandemic, VA Western New York Healthcare System and Community Based Outpatient Clinics have limited services. If you have or need an appointment, please call your health care team to arrange a video connect or in-person visit.
Lackawanna, New York Limited Services
Due to the COVID-19 global pandemic, VA Western New York Healthcare System and Community Based Outpatient Clinics have limited services. If you have or need an appointment, please call your health care team to arrange a video connect or in-person visit.
Lockport, New York Limited Services
Due to the COVID-19 global pandemic, VA Western New York Healthcare System and Community Based Outpatient Clinics have limited services. If you have or need an appointment, please call your health care team to arrange a video connect or in-person visit.
Niagara Falls, New York Limited Services
Due to the COVID-19 global pandemic, VA Western New York Healthcare System and Community Based Outpatient Clinics have limited services. If you have or need an appointment, please call your health care team to arrange a video connect or in-person visit.
Olean, New York Limited Services
Due to the COVID-19 global pandemic, VA Western New York Healthcare System and Community Based Outpatient Clinics have limited services. If you have or need an appointment, please call your health care team to arrange a video connect or in-person visit.
Springville, New York Limited Services
Due to the COVID-19 global pandemic, VA Western New York Healthcare System and Community Based Outpatient Clinics have limited services. If you have or need an appointment, please call your health care team to arrange a video connect or in-person visit.
Vet Centers
Buffalo Vet Center Normal Hours

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-888-838-7890
  • Change Your Appointment: Primary Care: 1-866-884-8567; Medical Clinics: (716) 862-8892; Surgical Clinics: (716) 862-8883; Behavioral Health Clinics: (716) 862-3117
  • Media Inquiries: (716) 512-9338
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: (716) 834-9200 or 1-800-532-8387
  • Pharmacy Refill: (716) 862-8652
  • Staff Locator: 1-866-233-0152
  • Telephone Care: 1-888-838-7890
  • National Veterans Helpline: 1-800-507-4571
  • Veterans Crisis Line: 1-800-273-TALK (8255)