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VA Western New York Healthcare System

Virtual Lifetime Electronic Record (VLER) Health Program

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Do You See a Non-VA Health Care Provider?

What is VLER Health?

Virtual Lifetime Electronic Record (VLER) Health is a program that shares certain parts of a Veteran’s medical record electronically, safely, and privately with other approved health care facilities that are members of a secure Internet network. The VLER Health program exchanges information locally by partnering with a non-profit organization called HEALTHeLINK. HEALTHeLINK works with local physician, hospital, and insurance organizations to share health information and improve the delivery of patient care. 

How will this benefit me?

Many Veterans receive a portion of their care from non-VA health care providers. Sharing certain parts of your electronic health record will help reduce the need for patients and families to carry records between health care providers. Because doctors will have more information available, it will allow them to make more informed decisions about your care.

How do I sign up?

Signing up for VLER can be done in person, by mail, by fax, or online:
• Download and fill out VA Release of Information form 

• Download and fill out the HEALTHeLINK Consent Form *

Online: Simply visit https://www.ebenefits.va.gov and complete the following 4 steps:


1. Click on ACCESS MY DOCUMENTS at the top of the page

2. Scroll down to the Health section & click MANAGE MY AUTHORIZATIONS AND PREFERENCES (VLER)

3. At the bottom of the page click on SHARE YOUR ELECTRONIC HEALTH INFORMATION WITH NON-VA HEALTH CARE PROVIDERS

4. Highlighted on this page you will find the “VLER Authorization Form” (to share your medical information) and the “VLER Health Revocation Form”(to stop sharing your medical information)

5. Print out and complete the Authorization form. Return it to your participating VAMC by fax, mail or in person

PLEASE DO NOT EMAIL COMPLETED FORMS BACK TO THE VAMC

In Person: Return completed forms to the Veterans Service Center at the Buffalo or Batavia VA Medical Centers.

By Mail: Send completed forms to:
VA Western New York Healthcare System (136B4)
3495 Bailey Avenue
Buffalo, NY 14215
By Fax: Fax the Authorization forms to: 716-862-6720

How can I find more information about VLER Health?

• For more information about the VLER Health program in Western New York, please visit the local Veterans Service Center (VSC) or call: (877) 771-VLER (8537)
• *For more information about HEALTHeLINK or to learn if your non-VA doctor or hospital participates please visit: http://wnyhealthelink.com/Patients/Participants 

I already signed up but decided I no longer want to participate, what should I do?

• Download and fill out the Revocation Form 

Mail completed form to:
VA Western New York Healthcare System (136B4)
3495 Bailey Avenue
Buffalo, NY 14215
OR
Return the completed form to the Buffalo or Batavia VAMC Veterans Service Center


* Link will take you outside of the Department of Veterans Affairs Web site. VA does not endorse and is not responsible for the content of the linked web sites. The link will open in a new window.