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Visitor Information
Visiting Guidelines
The medical center respects the patient's right to make decisions about his or her care, treatment and services, and to involve the patient's family in care, treatment, and services decisions to the extent permitted by the patient or surrogate decision-maker. "Family" is defined as a group of two or more persons united by blood, or adoptive, martial, domestic partnership, or other legal ties. The family may also be a person or persons not legally related to the individual (such as significant other, friend or caregiver) whom the individual considers to be family. A family member may be the surrogate decision-maker, as defined in VHA Handbook 1004.02, if authorized to make care decisions for the individual, should he or she lose decision-making capacity or choose to delegate decision making to another. The medical center allows a family member, friend or other individual to be present with the patient for emotional support during the course of stay. The medical center allows for the presence of a support individual of the patient's choice, unless the individual's presence infringes on other's rights or safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient's surrogate decision-maker or legally authorized representative. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.
Family Lounge
There are lounges on each floor in our Medical Center. The main lobby on the ground floor may also be used. Please ask a staff member for the location of the nearest lounge. TVs and reading materials have been placed in these areas for your enjoyment.
Parking
In Buffalo, parking areas have been designated for
visitors, employees and outpatients. Handicapped
parking areas have been identified. Please obey the
posted signs and ground painted symbols. Outpatients
and visitors may park in the south lot
between LeBrun Road and the City water tower.
Parking your vehicle is not permitted during your
hospitalization. Free valet parking services are available for Veterans with outpatient appointments. Valet parking can be utilized by driving to the Outpatient Entrance and asking a uniformed attendant for parking services. Valet parking is located in B lot, with approximately 102 spots designated for the service. There are valet parking signs coming in from the Lebrun Road entrance and the Bailey Avenue. entrance. Valet parking may reached by calling (717) 862- 5173 or ext. 5173 from in house. For questions contact Aaron Spain at (716) 862-8834.
In Batavia, there is ample patient/
visitor parking throughout the facility grounds. All
spaces are well marked. The VA Police will enforce
regulations by issuing warnings and tickets to
drivers who violate the rules. For questions,
contact the VA Police at each facility.
Greeters
Greeters are identified by their maroon jackets
or ribbons and work Monday through Friday
8:00 a.m. - 4:30 p.m. located on the first floor, e-wing, ambulatory care entrance. They are there to assist
patients, family and visitors with directions and/or
questions. Floor maps are available upon request.
Hospitality Suite
The Hospitality Suite provides accommodations for veterans and one family member who travel over 50 miles and have early morning appointments or outpatient procedures. Hoptel is temporary lodging furnished for eligible veterans and Tricare beneficiaries receiving healthcare services at VAWNYHS. Guests of hospitalized veterans and Tricare beneficiaries may be authorized temporary lodging depending upon room availability and meeting eligibility criteria. Veterans and Tricare beneficiaries will receive priority access to lodging in Hoptel.
Primary Care Providers or Specialty Clinic Providers are responsible to ensure that the veteran is medically and behaviorally stable to care for self, has the ability to stay in an unsupervised setting and meets the criteria for Hoptel.
For questions and reservations, contact your provider or your social worker. There is no charge for rooms, however donations will be accepted to help support the lodging program.
In Buffalo, the Hospitality Suite is located on the 6th floor, A wing.
In Batavia, the Hospitality Suite is located in building #1, room 109.
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