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Buffalo/Batavia VA Medical Center Hospital Staff
Patient Advocate
If you have a problem, ask for help from your
health care team on the ward. Issues should first be
addressed with the supervisor/manager of that area.
Look for “Point of Service” contact posters for
pictures of these individuals, ask staff for assistance in reaching them. If you are not satisfied,
contact the Patient Representative who is here to help
you. The Patient Advocate is located in Buffalo
on the first floor, E-Wing, in the Veterans Service
Center and can be reached at (716) 862-8752.
In Batavia, the Patient Advocate is located in X-ray, Building 1, first floor, or may be reached at (585) 297-1121.
Veterans Benefits Counselors
VA Regional Office, NY State Division of Veterans Affairs and service organizations are available in Buffalo and Batavia to help you with VA and other veterans’ benefits (compensation, pension, government insurance, education, GI loans, and vocational rehabilitation). Counselors are located in Buffalo:
VA Regional Office – Room 105C - 862-8741
NY State Division of Veterans Affairs – Room 107C - 862-8902
Veterans Foreign Wars – Room 103-1 - 857-3348
Military Order of the Purple Heart - Room 103-1 - 857-3357
Contact any of the above phone numbers to schedule an appointment in Batavia.
If a Veterans Benefits Counselor is not on station, contact VA Regional Office at 1-800-827-1000 for assistance.
Sexual Trauma Counselors
As a veteran (women and men) you may have
experienced a sexual trauma while on active duty.
Since trauma is isolating and leaves you feeling
disconnected and different from others, sharing your
experiences and feelings with the support of other
people can help. Your VA health care team can
help you cope with the after affects of a trauma
experience and help you to regain your confidence,
self-esteem and quality of life. For more information
call (716) 862-8675.
Women Veterans Coordinator
The Women Veterans Program Manager (WVPM) is a health care professional sensitive to the needs of women veterans. Specific concerns related to care, including issues of privacy, safety, and comfort for women in the VA Health Care System should be referred to the WVPM at (716) 862-8675.
Minority Veterans Program Coordinator
The Minority Veterans Program Coordinator focuses
on the needs of minority veterans. Direct specific
concerns about VA programs, benefits and services
to the Minority Veterans Program Coordinator in
Buffalo at (716) 862-3114. Contact a member of your
health care team for assistance.
Visually Impaired Services (VIST)
The Visual Impairment Services Team (VIST) is
designed to provide service to visually impaired
veterans and their families. The VIST Coordinator
is a specialist in the area of vision loss and can help
with questions about low vision aids and equipment,
vision related benefits for veterans who are
legally blind, programs and services that can help
veterans cope with their visual impairments.
VIST also offers eye exams, medical screening
and benefits reviews to visually impaired veterans.
If you have questions, or would like to apply for
any of these services, please contact the VIST
Coordinator located on the first floor, C-Wing,
room 106C, or phone (716) 862-8782. In Buffalo,
there is also a support group for veterans and
their families that meet monthly.
Homeless Veterans Coordinator
The goal of the Health Care for Homeless Veterans
(HCHV) Program is to end homelessness among
veterans through outreach efforts and community
partnerships. Veterans are engaged in treatment and
rehabilitation programs to enable them to achieve a
better quality of life. The telephone number for the
Homeless Veterans Coordinator is (716) 881-5855, located at 1298 Main Street, Buffalo.
Social Work Assistance
Social workers are assigned to inpatient units and
outpatient clinics in the Medical Center. They are
there to help you with any problems affecting your
care. Our social workers can provide counseling to help you and your family cope with your illness and lifestyle changes. They also have information about
many community agencies and resources that may
be of help to you and your family. Tell your
health care team if you need to contact your social
worker. They are there to help you with any concern
and enhance your treatment and maximize recovery.
Notary Public
Some staff are Notary Publics. Contact your unit clerk if you need
this service.
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