VA Western New York Healthcare System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services.
Your patient advocate can assist with questions and concerns regarding VA care, benefits, policy or procedures.
If you, or a Veteran you care for have not been able to resolve important issues related to VA through other means of communications please contact the Patient Advocate at your VA medical center or e-mail using the VA National Inquiry Routing & Information System (IRIS) link below.
VA National Inquiry Routing & Information System (IRIS)
For questions and assistance with all matters related to the Department of Veteran's Affairs, the Inquiry Routing & Information System (IRIS) has information covering all VA Departments, services, benefits and the ability to submit questions using their secure site.
Use TelCare for health care questions after hours or when you're away from home. Toll-free 1-888-838-7890.
Veterans Service Center
The VSC provides "one-stop shopping" for information about how to access VA healthcare, eligibility, and health benefits. Staff also assist veterans with DoD/TRICARE, MCCF Billing, Veterans Identification Cards and general questions.
Call Center Hours: 8:00 a.m. - 6:00 p.m.
Toll-Free Call Center: 888-823-9656
Batavia: (585) 297-1053 or (585) 297-1056
Buffalo: (716) 862-8888